Laura Wade

How did I get here?

• GCSEs and A Levels
• Degree in Geography and Masters in Management & Corporate Governance
• Moved from Sales Development Rep to Customer Experience Cloud Implementation Lead to Risk Management Team Lead to
  Customer Onboarding Manager

What do I do?

• Manage the team responsible for onboarding new customers
• Manage as they advise customers on best practice and implementation

What is good about my job?

• Watching the team strive for success
• Lightbulb moments when the team relay information to customers and they get it
• Being involved in a growing, fast-paced company with a global footprint

What soft skills are important in my job?

• Good communication skills
• Good time management skills
• Good listening skills

My one piece of advice to school students:

Step out of your comfort zone and learn skills across areas and subjects that scare you slightly.

What I wanted to be at age 11?

A Radiographer but I ended up on a completely different path.